Privacy Policy

Introduction

Profix Appliance Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service request details (appliance type, issue description, preferred service time)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and consent for marketing messages

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair services
• Process your service requests and communicate with you about appointments
• Send you service updates, quotes, and appointment reminders
• Send marketing communications (only with your consent)
• Respond to your comments, questions, and customer service requests
• Comply with legal obligations and protect our rights

SMS Text Messaging

If you provide consent, we may send you text messages related to your service requests and marketing communications. You can opt out at any time by texting STOP to any message you receive from us. Message and data rates may apply. We typically send up to 4 messages per month.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisors such as lawyers and accountants
• Law enforcement or government agencies when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw your consent for SMS messages by texting STOP

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: